Lundrx respects your privacy and is committed to handling personal data lawfully, securely, and transparently. This Privacy Policy explains what data we collect, why we use it, how it is shared and protected, and the rights available to you.

1. Data Controller

The entity responsible for processing your personal data is:

Trading Name: Lundrx
Email: contact@lundrx.sa
Phone: +966 58 240 7675

2. Personal Data We Collect

Account Information

• Name.
• Phone number.
• Email address.
• Encrypted password or login credentials.
• User identifier.

Order Information

• Selected services and items.
• Pickup and delivery times.
• Customer instructions.
• Order status and history.
• Complaint notes and photographs, where submitted.

Address and Location Information

• Pickup and delivery address.
• Device location coordinates where permission is granted.
• City, district, and nearby landmarks.

Payment Information

Payments may be processed by an authorized payment provider. We may receive limited information, such as payment status, amount, transaction reference, and partial payment method details.

We generally do not store complete card details where payment information is processed directly by the provider.

Device and Usage Information

• Device and operating system.
• IP address.
• Device or app identifiers.
• Language and time zone.
• Features and pages used.
• Crash and performance logs.

Communications

• Customer support messages.
• Call recordings where you are notified and recording is lawful.
• Reviews, ratings, and complaints.

3. How We Collect Data

We collect information:

• When you create an account.
• When you place an order.
• When you allow location access.
• When you contact customer support.
• When you use the app.
• From payment, map, notification, and login providers.
• Through cookies or similar technologies on our website, where applicable.

4. Why We Use Your Data

We may process personal data to:

• Create and manage your account.
• Perform pickup, cleaning, and delivery services.
• Calculate prices and process payments.
• Send order status updates.
• Respond to requests and complaints.
• Verify transactions and prevent fraud.
• Improve the app and customer experience.
• Analyze performance and fix technical issues.
• Send marketing communications where consent or another lawful basis applies.
• Comply with legal, accounting, and tax requirements.
• Protect Lundrx, its customers, and service providers.

5. Legal Basis

Depending on the circumstances, we may process personal data based on:

• Your consent.
• Performance of a contract or requested service.
• Compliance with a legal obligation.
• Establishment or protection of legal claims.
• Legitimate interests where permitted and not overridden by your rights.

6. Location Data

The app may request access to your device location to determine pickup and delivery addresses and improve service accuracy.

You may disable location access through your device settings. However, you may then need to enter your address manually, and some features may not operate accurately.

7. Notifications

We may send notifications concerning:

• Order confirmation.
• Pickup agent arrival.
• Cleaning status.
• Delivery time.
• Promotional offers, where permitted.

You may manage notifications through the app or device settings.

8. Sharing Personal Data

We may share data, where necessary, with:

• Laundries and service providers fulfilling orders.
• Pickup and delivery personnel or partners.
• Payment processors.
• Map and location service providers.
• Hosting and cloud storage providers.
• Notification, SMS, and email providers.
• Analytics, security, and technical support providers.
• Government, regulatory, or judicial authorities where legally required.

We do not sell personal data to advertisers.

9. International Data Transfers

Some technology providers may operate data centers outside Saudi Arabia. Where personal data is transferred internationally, we will apply the legal requirements and safeguards governing transfers outside the Kingdom.

10. Data Retention

We retain personal data only for as long as necessary for the relevant purpose or as required by law.

This may include:

• Account data while the account remains active.
• Orders and invoices for applicable accounting and tax periods.
• Complaint records until claims expire or are resolved.
• Security records for fraud prevention and investigation.

When data is no longer required, it will be deleted, destroyed, or anonymized unless retention is legally required.

11. Security

We use appropriate technical, organizational, and administrative safeguards, which may include:

• Encryption in transit.
• Access controls.
• Account and system protection.
• Backups.
• Unauthorized-access monitoring.
• Service-provider assessment.
• Incident response procedures.

However, no electronic system can guarantee absolute security.

12. Your Rights

Subject to applicable law, you may have the right to:

• Be informed about the collection and use of your data.
• Access your personal data.
• Obtain a copy of your data.
• Correct incomplete or inaccurate information.
• Request deletion or destruction in applicable cases.
• Withdraw consent where processing relies on consent.
• Object or submit a complaint to the competent authority.

Requests may be submitted to:

contact@lundrx.sa

We may ask for information to verify your identity before fulfilling a request.

13. Marketing Communications

We will send marketing communications only in accordance with applicable consent and legal requirements.

You may unsubscribe through the provided link, app settings, or by contacting us. Essential account and order messages may still be sent.

14. Children’s Data

The service is not intended for children who lack independent legal capacity. Minors should not create an account or place an order without a parent or guardian’s supervision and consent.

Where we discover that a child’s data has been collected without an appropriate basis, we will take reasonable steps to delete it.

15. Third-Party Login

The app may offer login through Apple, Google, or similar providers.

Where used, we may receive your name, email address, and a technical identifier depending on your settings and choices. The third-party provider’s own privacy policy also applies.

16. Account Deletion

You may request account and personal data deletion through the app settings or by emailing:

contact@lundrx.sa

Certain records may be retained where required for legal, financial, fraud-prevention, or dispute-resolution purposes.

17. External Links

The app may contain links to external services or websites. We are not responsible for the privacy practices of those third parties, and you should review their policies before using them.

18. Updates to This Policy

We may update this Policy when our services, technology, or legal obligations change.

The updated version will be published in the app, and we may provide additional notice where changes are material.

19. Privacy Contact

For privacy questions, requests, or complaints:

Lundrx
Phone: +966 58 240 7675
Email: contact@lundrx.sa