Welcome to Lundrx. These Terms and Conditions govern your use of the application and its laundry, ironing, cleaning, pickup, and delivery services. By using the app or placing an order, you confirm that you have read, understood, and accepted these Terms.
Users must have the legal capacity to enter into a binding agreement. Customers are responsible for providing accurate information, including their name, phone number, address, and pickup and delivery details.
Customers are responsible for maintaining the confidentiality of their account and must notify Lundrx immediately of any unauthorized use.
Customers may select the required service, items, address, and available pickup or delivery time through the app.
An order is not confirmed until it appears as confirmed or the customer receives an acceptance notification. We may contact the customer to verify the number of items, service type, or final price before processing begins.
Items may be inspected at pickup to verify:
If an item requires a different service or an additional charge, the customer will be informed and approval will be requested before processing.
Before handing over any item, the customer must:
We are not responsible for personal belongings left inside garments, except where liability is required by applicable law.
Prices displayed in the app may be estimated or standard prices. The final price may vary according to the number, size, fabric type, condition, and required treatment of the items.
Any additional charge will be communicated before it is applied whenever reasonably possible. Payments may be made through the payment methods available in the app.
Customers are responsible for applicable taxes and statutory charges, including VAT where applicable.
Promotions and discount codes are subject to the conditions shown for each offer, including validity periods, minimum order values, eligible areas, and usage limits.
Promotional codes have no cash value and may not be combined unless expressly permitted.
Customers must provide an accurate address and ensure that someone is available at the scheduled pickup or delivery time.
Displayed times may be estimates and may be affected by traffic, weather, order volume, or circumstances beyond our reasonable control. We will attempt to notify customers of material delays.
Additional charges may apply where repeated pickup or delivery attempts are required due to customer unavailability or incorrect address information.
Orders may be canceled without charge before pickup or processing begins, subject to the order status shown in the app.
Where items have already been collected or processing has begun, actual pickup, processing, or service costs may be deducted.
The applicable cancellation and refund conditions will be displayed before confirmation or within the order details.
We exercise reasonable professional care when handling and cleaning items. However, we cannot guarantee that every stain will be removed or that an item will be restored to its original condition.
We may refuse to clean an item where the process could cause visible damage or where care instructions are missing or unsuitable.
We are not responsible for damage caused by:
Any limitation of liability remains subject to mandatory Saudi laws and consumer rights.
Customers should inspect their items immediately after delivery. Any concern should be reported within 24 hours of delivery, together with the order number and clear photographs.
We will review the complaint, the order record, and the condition of the item. Remedies may include re-performing the service, an appropriate credit, or a partial or full refund, depending on the circumstances and applicable law.
This clause does not limit any mandatory consumer rights.
If delivery cannot be completed because the customer is unavailable, items may be held for [30 days] from the first delivery attempt.
Storage fees may apply after this period. Items that remain uncollected for an extended period may be handled in accordance with applicable law and the procedures communicated to the customer.
Users may not:
All trademarks, designs, text, images, software, and content associated with Lundrx are owned by or licensed to us.
They may not be copied, modified, republished, or used commercially without prior written permission.
The app may use third-party providers for payments, maps, notifications, analytics, and login services.
These services may be subject to separate terms and policies. We are not responsible for outages beyond our reasonable control, although we take reasonable steps to select appropriate providers and protect users.
We may suspend or restrict an account where there is suspected fraud, misuse, violation of these Terms, or a risk to the app or its users.
Customers may request account deletion through the app settings or by contacting support.
We may update these Terms where our services, operations, or legal requirements change. The updated version will be published in the app with a revised “Last Updated” date.
Continued use after the effective date constitutes acceptance unless applicable law requires renewed express consent.
These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties should first attempt to resolve disputes amicably. If no settlement is reached, disputes will be referred to the competent Saudi authority or court.
Lundrx
Phone: +966 58 240 7675
Email: contact@lundrx.sa
